Features of Flash Appointments Online Scheduling Software

Features for your Clients

Client Scheduler	This rich internet application makes it easy for your clients to schedule online appointments. The features below are options you can set up in the Administrator program. Custom Colors Make your client's experience seamless by matching the colors to your web site. Require Client Login We believe that requiring a client to log in is a barrier to completing online appointment scheduling. We recommend using this feature only when you truly want to restrict access to your Client Schduler. All Client Logins are set up and maintained by the Administrator User. Booking Policy Create a policy to which your clients must agree before completing an appointment booking.
Notification Email	You decide whether to send client notification emails when appointments are scheduled from the Client Scheduler and/or the Receptionist Desktop. Customize the salutation and content of the email.
Reminder Email	Customize the salutation and content of the reminder email sent to your clients.
Cancellation Email	Clients receive an email when one of their appointments is cancelled.
Cancel/Review Appointments	Your clients can access a list of their appointments in 2 ways. They can click on the link provided in the notification or reminder emails, or they can go back to the Client Scheduler and select the 'Cancel Appointment' button at the top. In this case they are prompted for an email address. An email is then dispatched containing a link they can click to access their appointments.
Sync to Outlook/Palm	When your client receives a notification email, it contains a file attachment. The file describes the appointment in a standard format. When the file is opened the calendar program on the system opens and the client can add the appointment to his/her Outlook or Palm calendar.

Features for your Staff

Notification Email	You decide whether to send staff notification emails when appointments are scheduled from the Client Scheduler and/or the Receptionist Desktop. Customize the salutation and content of the email.
Cancellation Email	Staff receive an email when one of their appointments is cancelled.
Sync to Outlook/Palm	When your staff receive a notification email, it contains a file attachment. The file describes the appointment in a standard format. When the file is opened the calendar program on the system opens and the staff can add the appointment to his/her Outlook or Palm calendar.

Features for your Receptionist Users

Daily Report

View and print all the appointments for any given date.

Receptionist Desktop

This rich internet application brings the same power to your Receptionist Users that your clients enjoy. The functions below are super easy to use with Flash Appointments. Client Contacts Quickly sort, search and update client contact information. The information and tools needed are available in a single screen! Appointments See at a glance what staff people are available on any date. Easily add, reschedule or cancel appointments. Schedule Staff Use the easy click and drag tool to schedule staff time off and overtime.

Features for your Administrator Users

Receptionist Features	All the features available to receptionists are also available to administrators
Account Billing	Change your subscription plan. Update billing information or cancel your account.
Administrator Desktop	A rich internet application for administrators. Business Details Set up your timezone, currency symbol, appointment constraints and the colors for your client scheduler. Business Hours Use the click and drag interface to set up weekly business hours. You can also set up exceptions, either closed times or open times that vary from regular hours. Staff / Resources Add staff that accept appointments. Set up regular working hours (constrained by your business hours) for which each accepts appointments. (A non-staff resource, like equipment, is currently implemented the same as a staff resource.) Services Add the services offered by your business. For each service specify 1 or more durations and the staff that offer the service. Specify pre and post times to allow for preparation before and clean up or recovery after the service. Off Site Services Do you go to your client's site for a service? If so simply mark a service as off-site. When an off-site appointment is scheduled the client is prompted to enter the address of the appointment. Private Services Are there services you want on your calendar but do not want clients to book online? If so, mark a service as private. The service will only be available to book on the Receptionist Desktop, not the Client Scheduler. Services Notes Is there additional information you would like to prompt a client for when they book an appointment? Check the Client Info box for a service, then enter the prompt you would like to display to the client. Before a client booking is completed the client will be presented with the prompt. The information they enter is recorded in the Notes field of the appointment. Clients You can maintain client data either here or in the Receptionist Desktop. However, this is the only place from a client record can be deleted. Client Logins Turn on the feature to Require Client Login and set up and maintain the client logins. We believe that requiring a client to log in is a barrier to completing online appointment scheduling. We do not recommend this feature. Use it only when you truly want to restrict access to your Client Schduler. (Other) Logins Maintain logins for receptionist and administrator users.
Custom Reports	Specify a date range, what details to include and the sort order for your report. View, print or export the report.