Success Story: Aloha Wellness

Save Money and Improve Service

Aloha Wellness Associates consists of three practitioners of Japanese acupuncture and Oriental Medicine. Prior to implementing Flash Appointments, the practice employed an office manager and receptionist who worked a total of 42 hours per week. They scheduled appointments using the telephone and a Palm desktop system.

"We had three issues related to telephone scheduling: the volume of calls, clients arriving on the wrong day and clients arriving at the wrong time on the right day," explained Jeffrey Dann, Ph.D. "As a result of online scheduling, we have eliminated missed or mixed-up appointments. Clients receive an automatic reminder e-mail approximately 24 hours before their appointments, and it contains a link to the scheduling page in case they need to make a change."

"Prior to selecting Flash Appointments, we researched other providers," added Jeffrey. "Flash Appointments offered lower pricing and did not charge a setup fee. In addition, all three of us can view and use the scheduler from any computer, any time, which improves our productivity. The Palm system restricted us to one-at-a-time use of the office computer. Also, we now staff our front desk only 20 hours per week for accounting and filing activities, a significant savings."

More than 90 percent of Aloha clients began using online scheduling within two months after implementation. "The unexpected benefit of online scheduling is that we are busier," added Dann. "Our clients plan ahead and book more appointments. We´re very happy with Flash Appointments, and I highly recommend it for individual business owners who want to share a system.

Jeffrey Dann, Ph.D.
Aloha Wellness